Fees & deposits: what you can expect
We believe in complete transparency about costs — no hidden extras, no surprise charges. Since 2019, the Tenant Fees Act has set out exactly what landlords and agents can and can't charge tenants in England, and we work strictly within it.
What you'll pay
- Rent — now capped at one month in advance under the Renters' Rights Act (from May 2026)
- A refundable holding deposit — capped at one week's rent, returned within 15 days. It's only retained if referencing uncovers false or misleading information you provided, if you fail a Right to Rent check, or if you decide to withdraw for reasons unrelated to the landlord or property. If you pull out because of a genuine issue with the landlord or the property itself, your deposit is returned in full.
- Your tenancy deposit — five weeks' rent, or six weeks' if the annual rent is £50,000 or more, always protected in a government-approved scheme within 30 days
- Utilities, council tax and communication costs, where these are part of your agreement
- Any agreed changes to your tenancy — capped at £50 unless we can show a higher, reasonable cost
- Default fees only where set out in your agreement — for example late rent (after 14 days) or lost keys, always evidenced and reasonable
What we'll never charge you for
- Viewings
- Referencing
- Admin fees
- Guarantor arrangements
- Inventory checks
- Right to Rent checks
- Pet fees or pet deposits
- Renewal or exit fees
A quick note on recent changes
Since May 2026, the Renters' Rights Act has worked alongside the Tenant Fees Act to close a common loophole: landlords can no longer ask for more than one month's rent up front. Everything else you see above — deposit caps, the permitted and prohibited fees lists — remains exactly as it was, so there's nothing new to catch you out.
Questions about a fee on your tenancy agreement? Just ask your point of contact — we're happy to talk it through.
